NORSK FITNESS PRIVACY POLICY
Privacy Policy
Norsk Fitness Ltd
Effective Date: 21st Oct 2025
1. Who We Are
Norsk Fitness Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information.
Trading Address: Strand House, 169 Richmond Rd, Kingston upon Thames, KT2 5DA
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: [email protected]
Telephone: +44 20 3161 9185
We act as the data controller for the personal data we collect.
2. What Personal Data We Collect
We may collect the following types of information from you:
Name and contact details (email, phone number, address)
Health and fitness information (e.g., injuries, medical conditions, goals)
Demographic information (postcode, age range, interests)
Images, video, and testimonials (with your consent)
Payment and billing information (via secure, third-party payment processors)
Website usage and browsing data (via cookies – see Section 6)
3. How We Use Your Personal Data
We process your data under lawful bases, including contractual necessity, legitimate interests, consent, and legal obligations. We may use your data to:
Deliver our personal training services and manage your membership
Monitor your fitness progress and personalise your programme
Communicate with you about appointments, changes, or news
Send promotional messages (only with your consent)
Improve our services and understand customer needs
Comply with legal, financial, or safeguarding obligations
4. Marketing and Communications
We may send you updates about products, events, offers, or services that may interest you — only where you have given consent.
You can withdraw consent at any time by:
Clicking “unsubscribe” in any marketing email
Contacting us at [email protected]
We do not share your personal data with third parties for marketing purposes without your explicit permission.
5. Image and Testimonial Use (with Consent)
Where you have agreed, we may use your:
Photographs or videos from training sessions
Before and after pictures
Written or video testimonials
These may appear in our promotional materials, social media, website, or advertising. Consent for this is optional and can be withdrawn at any time.
6. Cookies and Website Tracking
Our website uses cookies to enhance user experience and analyse traffic.
Cookies are small text files stored on your device.
They help us understand how users interact with our website.
You can manage or disable cookies through your browser settings.
6.1 Cookie Policy
Types of Cookies We Use:
Essential Cookies: Necessary for website functionality (e.g. navigation, access to secure areas).
Performance Cookies: Help us understand how visitors interact with the site (e.g. Google Analytics).
Functionality Cookies: Remember user preferences to improve your experience.
Marketing Cookies: Track browsing habits to deliver relevant ads and offers.
Managing Cookies
You can manage or disable cookies through your browser settings. Disabling cookies may impact your website experience.
7. Data Security and Retention
We take appropriate technical and organisational measures to secure your personal data, including:
Secure, encrypted storage systems
Password-protected access
Regular data reviews and deletion protocols
We retain your data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations (e.g., tax or health records).
8. Sharing Your Data
We do not sell, lease, or distribute your personal data to third parties unless:
You provide explicit consent;
It is required by law;
It is necessary to deliver services via trusted third-party providers (e.g., payment processors, booking software, cloud platforms), all of whom are GDPR-compliant.
9. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access – Request a copy of your personal data
Rectify – Correct inaccurate or incomplete data
Erase – Request deletion of your data (subject to legal exceptions)
Restrict – Limit the processing of your data
Object – Object to certain types of processing (e.g., marketing)
Portability – Request your data in a portable format
To exercise any of your rights, please email [email protected]. We will respond within one month.
11. Terms of Website Use
By continuing to use the Norsk Fitness website, you agree to comply with the following terms:
Acceptable Use
You may not use the site for any unlawful purpose or to transmit harmful or offensive content.
Unauthorised use of this site may give rise to a claim for damages and/or be a criminal offence.
Intellectual Property
All content on this site (text, images, logos, videos) is owned or licensed by Norsk Fitness Ltd. You may not reproduce, distribute, or commercially exploit any content without written permission.
External Links
We may include links to external websites. We do not control these sites and are not responsible for their content or privacy practices.
Disclaimer
We strive to ensure the information on our site is accurate but provide no guarantees, warranties, or representations of any kind regarding its accuracy, completeness, or suitability.
10. Complaints
If you believe your data has not been handled properly, please contact us directly. You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available at www.norskfitness.com. We encourage you to review it regularly.
Last Updated 21st October 2025